Back to home

FAQ

VaiCall Q&A & Policies

Everything you need to know about features, credits, reliability, and acceptable use when operating VaiCall.

VaiCall Q&A

Core Product

  1. What is VaiCall?
    VaiCall is an AI-powered calling assistant that can place outbound calls on your behalf, receive inbound calls on your VaiCall number, transcribe conversations in real time, and translate or speak transcripts in other languages when needed.

  2. How do I get my own VaiCall phone number?
    Open the Profile tab, scroll to the “Phone number” card, and use Manage Phone Number to provision or review your dedicated VaiCall number.

  3. Can I forward calls to my personal phone?
    Yes. In Profile → Forward Number, enter the destination in E.164 format (e.g., +15551234567) and toggle Enable forward. Incoming calls to your VaiCall number will then ring that phone.

  4. How do I block spam callers?
    Head to Profile → Manage block list to add numbers manually, or tap the block icon on any entry in the History list. Blocked numbers can’t reach your assistant once your virtual number is routed through the server URL.

  5. Where can I review call history and transcripts?
    The History tab shows recent calls. Tap a call to open the Live Call screen, view live or past transcripts, translate segments, delete the call, or block the caller.

  6. Do I get push notifications for inbound calls?
    Yes. When someone calls your VaiCall number, you receive a push notification that opens a real-time Incoming Call screen so you can monitor the conversation.

  7. How do I change my preferred language or AI voice?
    Use the Profile tab to choose your interface language, pick an AI voice, and filter options via the search input in the “Voice” section.

  8. How do I submit feedback or get support?
    Open the Support screen (bottom tab bar) to contact the team, report issues, or request new features.

Credits & Billing

  1. What happens if I run out of credits?
    VaiCall checks your balance before connecting inbound calls. If you’re out of credits, callers hear a polite message and the call ends. Buy more credits from Profile → Subscription → Buy Credits.

  2. How does Pay-as-You-Go pricing work?
    VaiCall bills per minute by tier. On the PAYG ($0/month) plan you get no included minutes, up to 10 calls/day, and pay $0.35/min. Provisioning a dedicated number on this tier requires a $2 one-time registration fee (waived on paid plans).

  3. Are there extra fees on the Free plan? What’s the 30-day inactivity rule?
    Staying on the Free plan while keeping a dedicated number requires the $2 registration fee. If that number sees <10 minutes of combined inbound/outbound usage over 30 consecutive days, it’s removed from your account. To keep a number long term, either maintain regular usage or upgrade to a paid plan (which keeps it active automatically).

Reliability, Limitations & Liability

  1. What are VaiCall’s limitations?

    • AI-driven: Responses follow training data and prompts, so complex nuance still requires human judgment.
    • Context: The assistant only knows the scripts, CRM fields, or metadata you pass along.
    • Compliance: You’re responsible for following local telemarketing, consent, recording, and privacy laws.
    • Network sensitivity: Call quality depends on reliable internet connectivity between your backend and our third-party carriers.

  2. How reliable is VaiCall?
    VaiCall leverages carrier-grade telephony partners and your backend routing for stable calling, but quality can vary with audio clarity, background noise, accents, dialects, or network instability. Always review call recordings (especially for high-stakes conversations) to confirm details. VaiCall assumes no liability for outcomes generated by AI-driven calls; users are responsible for verifying instructions and decisions before acting on them.

Usage Policy & Campaigns

  1. Can I use VaiCall for business campaigns?
    Yes—verified account holders can run outbound outreach (follow-ups, confirmations, reminders, etc.) provided they comply with all applicable regulations (telemarketing rules, consent, recording disclosures, privacy laws) and VaiCall’s acceptable-use policy (no spam, harassment, or prohibited content). Ensure recipients have opted in, scripts meet legal requirements, and you monitor AI output for accuracy and tone.

Prompting & Optimization

  1. How should I customize prompts for best results?
    Clear, user-specific prompting is critical for VaiCall to talk the way you expect. Start with concrete goals (who to call, desired tone, key facts) and iterate—most teams need multiple prompt revisions before calls feel perfect. Save your best-performing prompt variations and test them on sample calls or trusted contacts before launching important calls. Encourage operators to keep refining instructions whenever transcripts show confusion or missed details.

Important: AI performance may be affected by voice quality, connection issues, or speaker accents/dialects. Always review recordings for critical matters, and remember VaiCall does not accept liability for business or legal consequences stemming from automated conversations.